Terms of service

Terms of Service

Section 1: Overview

This website is operated by L'Angelique. Throughout the site, the terms “we,” “us,” and “our” refer to L'Angelique. By accessing our website (https://www.langelique.shop/) and using our services, you agree to be bound by these Terms of Service (ToS).

These Terms apply to all users, including visitors, customers, merchants, and contributors. If you do not agree to these Terms, you may not access our website or services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

Section 2: SMS Terms & Conditions

1. Consent for SMS Communication

By providing your phone number and opting into SMS messaging, you agree to receive text messages from L'Angelique regarding:
✔ Order confirmations & shipping updates
✔ Other service-related notifications (as described below)

Information obtained as part of the SMS consent process will not be shared with third parties.

2. Types of SMS Communications

If you have consented to receive text messages from L'Angelique, you may receive messages related to:

  • Customers and Guests: Updates regarding your orders, pick up, deliveries, promotions, or other relevant information.
  • Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

3. Standard Messaging Disclosures

  • Message frequency may vary.
  • Message & data rates may apply depending on your mobile carrier.
  • To opt out at any time, text "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy and Terms of Service.

Section 3: General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of our services without written permission.

Your content (excluding credit card information) may be transferred unencrypted across networks. Credit card details are always encrypted.

Section 4: Accuracy of Billing & Account Information

You must provide accurate, complete, and current account details for all purchases.

If we suspect fraudulent activity, we may cancel or refuse your order.

If you wish to cancel or modify an order, you must do so within 24 hours of purchase.

Section 5: Refunds & Returns

Eligibility for Returns

Returns must be requested within 48 hours of delivery.
Items must be unopened, unused, and in their original packaging.

We do not accept returns on:
❌ Food or perishable items
❌ Opened health supplements (for safety reasons)

If the product is defective, damaged, or incorrect, you may request a replacement or refund.

How to Initiate a Return

  • Contact us at info@langelique.shop with your order number and reason for return within 48 hours of delivery.
  • If approved, we will provide a return shipping label and instructions.
  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refund Processing

  • Refunds are processed within 7 to 15 business days after we receive and inspect your return.
  • Shipping fees are non-refundable unless the return is due to damage or defect.
  • If your return is rejected, we will notify you via email.

Section 6: Dispute Resolution

Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association (AAA).

By using our services, you waive the right to a class-action lawsuit or jury trial.

Section 7: Governing Law

These Terms are governed by and construed under U.S. law.

Section 8: Contact Information

For questions about these Terms, contact us at:

📧 Email: info@langelique.shop
📞 Phone: 818-818-8665
🌐 Website: https://www.langelique.shop