Shipping policy

Section 1: Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays).
Orders placed after 3:00 PM (local time) will be processed the next business day.
If we experience a high volume of orders, processing times may be extended. We will notify you via email if there is a significant delay.

Section 2: Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping (U.S.)	3-7 business days	$X.XX or Free over $XX
Expedited Shipping (U.S.)	2-4 business days	$X.XX
Standard Shipping (Canada)	7-14 business days	Calculated at checkout
Expedited Shipping (Canada)	5-10 business days	Calculated at checkout

Shipping times are estimates and may be affected by carrier delays, weather, or unforeseen circumstances.
We currently ship to United States and Canada only.

Section 3: Order Tracking

Once your order has shipped, you will receive a tracking number via email.
You can track your order by visiting USPS or through your L'Angelique account dashboard.
If you do not receive a tracking email within 2 days, please check your spam folder or contact us at info@langelique.shop.

Section 4: International Shipping & Customs

International customers (Canada) are responsible for customs duties, taxes, and import fees, which vary by country.
We are not responsible for delays due to customs processing.
If your package is held by customs, you may need to contact your local customs office for release.

Section 5: Shipping Address & Delivery Issues

Please ensure your shipping address is accurate at checkout. We are not responsible for lost packages due to incorrect addresses.
If you entered an incorrect address, contact us immediately at info@langelique.shop. If the order has already shipped, we cannot make changes.
If your package is marked as delivered but you did not receive it, please check with neighbors or your local post office before contacting us.

Section 6: Lost, Stolen, or Damaged Packages

Lost or Stolen Packages: We are not responsible for packages lost or stolen after delivery confirmation. Please file a claim with USPS.
Damaged Packages: If your package arrives damaged, contact us at info@langelique.shop within 48 hours of delivery with photos of the damage. We will assist in filing a claim and replacing the item if eligible.

Section 7: Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment.
Reshipment fees may apply. If you choose not to reship, a restocking fee may be deducted from your refund.

Section 8: Contact Information

For shipping-related inquiries, please contact us at:

📧 Email: info@langelique.shop
📞 Phone: 818-818-8665
🌐 Website: https://www.langelique.shop